ME! You are choosing TPPT because I will personally be your pet’s Air Manny for the duration of their trip.  My wife and I have two dogs, Angie and Luca.  They are not just our pets, they are FAMILY!  I understand how important your pet(s) are to you!  MY goal is to provide your pet with the fastest, safest, and least stressful transport to and from each airport.  While your pet is in MY care, I will treat your pet with the same love and attention as if they were my own!  MY mission is “Safely delivering smiles one pet at a time!”

Air Manny is an accompanied, concierge transport service for your pet.  You may find other flight alternatives (unaccompanied flight transport in cargo), private ground transport, or shared ground transport.  Although these alternatives may be more cost-effective, each does have their cons such as a higher stress environment for your pet or extremely long transport times. Did you know some shared ground transport services can take as long as 10-days to transport your pet!?  I also provide text messaging and photo updates during transport (when not in flight), so you know your pet is comfortable and safe!

Generally limited to canines and felines, one pet per trip, up to 20lbs (up to 35lbs may be acceptable depending on breed, which must be pre-approved before scheduling).  Also rabbits, household birds, hamsters, and guinea pigs may be accompanied in the cabin on flights within the US. Some exceptions may apply to transporting multiple pets such as nursing mothers with a litter of kittens/puppies or two siblings under six months (which must be pre-approved before scheduling).

Your pet must be able to fit in a soft-sided carrier, with ventilation on three sides, and NO LARGER than 18″ x 12″ x 12″ .  The carrier should weigh no more than 22lbs with the pet.  Your pet MUST be able to stand, sit, turn around normally, and lie down in a natural position in their carrier without touching the sides or top of the carrier.

Although the USDA provides federal regulations and guidelines for transporting pets within the main cabin on domestic flights, each airline has their own set of regulations which may limit certain breeds or limit transport of animals with aggressive dispositions.

Please complete the Pet Transport Questionnaire and we will reach out to you to let you know if your pet is eligible for this concierge service.

***At check-in If your pet is larger than the maximum weight acceptable and was not pre-approved prior to transport, the pet may be denied transport or the additional fees for overweight pet will apply and need to be paid before your pet is released.  NO REFUND will be permitted of any fees if the pet is denied transport due to non-weight disclosure.

• Air Manny’s transport fee starts at $1 per mile traveled for the one-way trip with your pet.  Mileage is calculated from airport to airport based on the one-way trip
• There is an additional fee of $200 for any travel arrangements with a layover lasting longer than three hours (unless the extended layover is caused by unforeseen travel changes made by the airline such as a flight being delayed while your pet is in transit)
• Weekend and Holiday travel requests are subject to additional fees.  These fees will be determined when you submit your Pet Transport Questionnaire
• Please remember our service is offered door-to-door to/from most major airports if your pet is traveling to/from South Florida in Broward, Palm Beach, and Miami-Dade counties.  We can arrange ground transport for your pet to and from the drop-off and pick-up airports for an additional fee.
• Urgent travel requests.  Life happens and we understand unexpected circumstances arise.  We are here to help you with any last-minute or urgent travel requests.  Urgent travel requests, if approved and scheduled, will be billed starting at $1.50 per mile traveled for the one-way trip with your pet from airport to airport.  Urgent travel requests may be subject to additional Weekend or Holiday rates depending on the travel window provided.  Urgent travel requests are any booking made within less than seven days of the requested departure date.
• Pets over 20lbs are charged an overweight fee ($100-$350 depending on weight) in addition to the transport fee. Pets that are overweight are also charged more for pet carriers and carrier service. In some instances, you may not be able to provide a carrier for your overweight pet and we MUST provide the carrier for you. If your pet’s weight is not disclosed prior to transport starting, the shipper or receiver will be required to pay the additional fee, or the transport will be canceled with NO REFUND ISSUED

YES!  We accept Air Manny bookings on a first come, first serve basis. The booking fee is NON-REFUNDABLE as this secures my services for your requested date(s).  Each transport is unique, and your pet’s transport requires my time to research available flight options for their transport.  Please understand that once I accept your transport, I am unable to offer my services to another client, this is why my booking fee is NON-REFUNDABLE.

Client must pre-pay a NON-REFUNDABLE Booking Fee and 50% deposit at the time of scheduling the transport. The booking fee, deposit, and all payments are accepted through SQUARE or PayPal only by debit or credit card. The booking fees and deposit requirements are as follows:

• Transports scheduled a minimum of 8 days prior to the requested departure date the booking fee is $100 + 50% deposit of estimated transport fee
• Transports scheduled within 7 days or less prior to the departure date the booking fee is $200 + 50% of my estimated transport fee
• Final Invoice: The 50% transport fee deposit will be credited towards the total of the final invoice. The final invoice will include any pre-approved additional charges from the airlines that may apply (i.e. overweight pet fee), and applicable taxes.  All invoices for services are due to be paid in full once your pet’s airline ticket for the trip have been secured by TPPT and the final invoice is submitted to the client.  Failure to pay final invoice at least 72 hours prior to the date of transport, the transport is subject to cancellation at owner’s discretion with NO REFUND
• Estimates for my services are based on the information you provide in the Pet Transport Questionnaire.  It is imperative that you provide the most accurate information possible so we can determine if your pet meets the requirements for Air Manny services.  Should TPPT incur any additional expenses for your pet during transport (i.e. overweight pet fee), all additional fees are to be paid in FULL before TPPT will release your pet to the Acceptor.
• TPPT is not liable for any transports that are canceled at time of transport by the airlines due to non-disclosure of information by the client (i.e. aggressive breed, or dogs that are very loud/bark uncontrollably).  If your pet is refused by the airline due to non-disclosure of information on the Pet Transport Questionnaire NO REFUND WILL BE ISSUED
• Cancellation and Refund Policy:
  • Booking Fee is NON-REFUNDABLE
  • If either party cancels your pet’s transportation before the pet’s flight ticket is purchased by TPPT, then the initial 50% transport fee deposit will be refunded
  • Due to the nature of my business, if either party cancels your pet’s transportation after my services have been scheduled and paid for, NO REFUND WILL BE ISSUED. At my discretion I may choose to credit your account (not redeemable for cash) for future use towards a transport of the same routing or for a lesser priced transport at a later date (subject to availability).  An additional Booking Fee will be applied to ALL rescheduled transports
  • If TPPT is unable to secure and book a flight for your pet the entire transport fee deposit will be refunded. This is very rare and we try to avoid these scenarios as best as possible. However, sometimes unforeseen circumstances arise such as not finding available flights with a reputable airline for your date(s) requested or not finding flight options to/from your desired drop-off and pick-up locations.  Again, the more flexibility you have with the dates for your pet’s travel window the better!

Once we receive your Pet Transport Questionnaire, please allow up to 48hrs for a someone from our team to respond to your request.

If your requested travel dates are available and your pet is pre-approved for Air Manny transport the following steps will are:

• Before a transport can be scheduled, each party involved in the transport (Consignor and Acceptor) will need to READ and SIGN an agreement, which will need to be returned to TPPT prior to scheduling Air Manny services
• Once the Consignor and Acceptor agreements are received and the booking fee is received by TPPT, all parties will receive email confirmation that your pet’s transport has been scheduled
• Once the pet’s transport is scheduled TPPT will provide you with the flight details, cost of pet’s flight ticket, and notes of any additional fees that may be required (i.e. overweight pet fee)
• It is the Consignor’s responsibility to schedule and provide valid documentation that your pet has had a VET HEALTH CHECK for travel completed no more than 10 days prior to the travel date. This is NON NEGOTAIBLE!  This is to ensure your pet is deemed healthy enough for travel by a professional.  It is also to ensure the safety of all passengers (and passenger pets!) who are aboard the flight.  Failure to provide a valid vet health check on or before meeting the Consignor for the transport will result in immediate cancellation of the transport WITHOUT A REFUND!
• At least 72 hours prior to the date of the transport TPPT will email both the shipper and receiver the pet’s travel itinerary. The itinerary will include all the information needed for both the Consignor and Acceptor to understand and complete their duties.  The itinerary will include the date of transport, drop-off and pick-up times, meeting location inside the airport, and my contact information.
• All parties involved in Air Manny transport services MUST have access to a working mobile phone with text messaging services so we may communicate throughout the transport
• FAA regulations at all US airports only allow ticketed passengers in the gate areas. Due to this fact, and not to confuse clients, we do not provide flight information to clients. This is not a personal matter, but rather TPPT’s professional policy. Instead, we provide all parties with the necessary information for safely meeting via the pet’s travel itinerary.  We believe this helps to streamline the meeting process and eliminate any unnecessary delays on the day of travel.
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NO, I AM NOT A VETERINARIAN! However, a vet can help you decide if medication is the right choice for your pet to reduce stress and anxiety during their travel.  This is a great point of conversation to bring up during your pet’s required VET HEALTH CHECK.

Consignor Duties (Day of Transport)

• On the day of transport Air Manny will text the Consignor with any updates on flight status (e.g. if flight is delayed, cancelled or any other concerns that will affect transport) prior to the Consignor’s arrival at the airport
• Air Manny will text Consignor to alert them when they have arrived at the airport and are in waiting in the pre-designated meeting location
• The Consignor should call the Air Manny once they enter the airport terminal (not the parking garage) and the parties will remain on the phone until we meet in person
• All parties meeting Air Manny at the airport MUST park and come inside the terminal to drop off your pet. NO EXCEPTIONS! Meeting areas in the airport are usually Baggage Claim or one of the TSA Security checkpoints
• After the Consignor and Air Manny meet, the pet will be placed in the Air Manny’s TSA approved soft-sided carrier. Air Manny will then take a few minutes to bond with your pet
• The Consignor is required to provide Air Manny all necessary paperwork for the transport including the VET HEALTH CHECK Per USDA requirements all pets are required to be FULLY VACCINATED with ALL age-appropriate vaccinations in order to be transported.
• The Air Manny will then begin the transport process with your pet
• All parties involved in the transport process will need to be on time at the airport to drop-off or pick-up your pet. Either party who is more than 15 minutes late after the agreed upon time for the transport will incur a $150 late fee that must be paid BEFORE the pet is received or released

Acceptor Duties (Day of Transport)

• When the Air Manny has made it to their gate with the pet, Air Manny will text the Acceptor to confirm receipt of the pet and provide any updates on the status of the flight to the destination city (i.e. if the flight is delayed, canceled, or any other concerns that may arise that could affect the transport)
• Air Manny will text the Acceptor once the plane has landed. This should provide the Acceptor ample time to report to the designated meeting area if they are not already waiting there
• Air Manny will call the Acceptor once I have de-planed and the parties will remain on the phone until we meet in person at the designated meeting location
• Air Manny will release the pet to the receiver and have any paperwork signed that the Consignor deems necessary. Air Manny will also provide the Acceptor with any paperwork provided for the transport.  Air Manny will have the Acceptor check the pet and take a photo with your pet to confirm delivery
• All parties meeting Air Manny at the airport MUST park and come inside the terminal to drop off your pet. NO EXCEPTIONS! Meeting areas in the airport are usually Baggage Claim or one the TSA Security checkpoints
• All parties involved in the transport process will need to be on time at the airport to drop off or pick up your pet. Either party who is more than 15 minutes late after the agreed upon time for the transport will incur a $150 late fee that must be paid BEFORE the pet is received or released

What happens after my pet’s transport is complete?

• Air Manny will text shipper confirming the transport is complete and provide picture verification
• Air Manny will forward any signed paperwork to the Consignor
• Air Manny will send a short survey to the client so you can tell us how we did transporting your pet
• Air Manny reserves the right to post any photos taken during your pet’s transport to any and all websites and social media outlets for TPPT